Shipping Policy

Thank you for shopping with RZN.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, promotions, or periods of unusually high order volume, processing may take longer. We will contact you if there is a significant delay with your order.

Shipping Destinations

RZN currently ships within the United States only. We do not offer international shipping at this time.

Shipping Rates and Delivery

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery times depend on your location and the shipping service selected. Any estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Please note that processing time is separate from shipping transit time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow time for the carrier to update the tracking information after your package has been shipped.

Once a package has been accepted by the shipping carrier, delivery may be affected by weather, holidays, or other circumstances outside our control.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has been processed.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us with your order number and a description of the issue.

For damaged items, please include photographs of the product and packaging so we can help resolve the problem.

We will review the circumstances and work with you toward an appropriate resolution.

Questions About Your Order

For shipping questions or assistance with an order, please contact us through the Contact Us page on our website.